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Privacy Policy

Privacy Policy

For use with LUCKY TAYA GAMING CORPORATION  under PAGCOR license

1. Introduction

LUCKY TAYA GAMING CORPORATION  is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our websites, mobile portals, and online services (the “Service”). By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

This policy complies with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the applicable rules and regulations of the Philippine Amusement and Gaming Corporation (PAGCOR).

We may update this Privacy Policy from time to time. Changes will be posted on our website. We encourage you to check this page regularly.

2. What Personal Information We Collect

We collect personal information that you voluntarily provide or that is necessary to provide the Service. This may include:

  • Full name
  • Date of birth
  • Residential or mailing address
  • Email address
  • Phone number
  • Bank and payment information
  • Transaction history
  • Identity documents for verification
  • Preferences and interactions with the Service
  • Usage data including IP address, browser type, crash logs and pages visited

This information may be stored on servers in the Philippines or in other jurisdictions with adequate data protection safeguards.

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Your explicit consent
  • Contractual necessity (to provide you with our Service)
  • Compliance with legal obligations (including PAGCOR regulatory requirements)
  • Legitimate interests (for fraud prevention, service improvement, and customer support)

4. How We Use Your Information

We use your personal information to:

  • Provide and maintain your account
  • Process your transactions
  • Verify your identity and ensure you meet age requirements
  • Comply with applicable laws and regulatory obligations
  • Conduct customer support, surveys or promotions
  • Improve the Service and develop new offerings
  • Send you information about our products, promotions or third-party offerings, unless you opt out

Participation in any marketing, survey or contest is voluntary. If you win a prize, we may publish your name and likeness for promotional purposes, where permitted by law.

5. Information Sharing and Disclosure

We may share your personal information with:

  • PAGCOR and other relevant government authorities
  • Third-party service providers such as payment processors and customer support platforms
  • Law enforcement or regulators where legally required
  • Other operators, banks, and agencies if we suspect fraud, cheating or other unlawful activity
  • Our affiliates and business partners for operational purposes

If LUCKY TAYA GAMING CORPORATION  is subject to a merger, acquisition or asset sale, your personal information may be transferred to the relevant successor.

We will never sell your personal information.

6. International Transfers

Your personal information may be transferred to and stored in countries outside the Philippines. We ensure that such transfers are done in accordance with applicable privacy laws and that adequate protection is in place to safeguard your rights.

7. Your Rights Under the Data Privacy Act

As a data subject, you have the following rights:

  • Right to be informed about how your data is being used
  • Right to access your personal information
  • Right to object to or restrict processing
  • Right to request correction or deletion of your data
  • Right to data portability
  • Right to lodge a complaint with the National Privacy Commission

You can exercise these rights by contacting our support team via 24/7 Chat Support on the [INSERT BRAND NAME] website.

8. Data Retention and Disposal

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

9. Security Measures

We use state-of-the-art technical and organisational measures to protect your data. These include:

  • SSL/TLS encryption
  • Password-protected databases
  • Firewalled infrastructure
  • Regular audits and access controls

We require our affiliates and partners to adhere to the same standards.

10. Age Restriction and Minor Protection

The Service is intended for users aged 21 or older. We do not knowingly collect personal data from minors. If we discover a minor has submitted information, we will take immediate steps to delete it.

11. Electronic Payment Providers (ESPs)

To process your transactions, we may share personal information with third-party electronic payment providers. These providers are contractually bound to protect your information and use it only for authorised purposes.

12. Security Reviews and Compliance Checks

We may conduct periodic security checks to verify your identity, prevent fraud, and ensure compliance with our Terms and Conditions. This may include sharing information with third-party verification services. You agree to provide any requested documents or information as part of this process.

13. Use of Anti-Cheating Software

Our software includes functions designed to detect the use of bots or unauthorized programs. During gameplay, it may:

  • Check active applications and processes
  • Verify that your software is unaltered
  • Identify known cheating tools

Only minimal data required for detection will be processed, and no unrelated files or personal documents are accessed. You may stop this process by uninstalling the software.

14. Contact and Complaints

If you have any questions or concerns about this Privacy Policy or your personal data, please contact our 24/7 Chat Support on the [INSERT BRAND NAME] website.

If you believe your privacy rights have been violated, you may contact:

National Privacy Commission

www.privacy.gov.ph

Email: complaints@privacy.gov.ph

15. Consent

By using the Service or clicking “I Agree” during registration, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy should be read alongside our Terms and Conditions and other applicable notices.